We want you to be satisfied with your purchase. This policy outlines the process for returns, exchanges, and refunds at OneWorld Mart.
1. Return Window
You may request a return within 3 days of receiving your order. Requests made after this period may not be accepted.
2. Eligible Returns
We accept returns and issue refunds in the following situations:
- Damaged Products: Items damaged during transit
- Incorrect Products: Wrong item received (different from what was ordered)
- Quality Issues: Products with quality concerns (spoilage, expiration, etc.)
- Missing Items: Products listed in the order but not delivered
3. Non-Returnable Products
The following items are not eligible for return:
- Products consumed or partially used
- Products with broken seals (for hygiene/safety reasons)
- Free samples or promotional items
- Products damaged due to improper storage after delivery
4. How to Request a Return
- Contact us within 3 days of delivery via phone, email, or WhatsApp/Kakao Talk
- Provide your order number and a description of the issue
- Include photos of damaged/incorrect items if applicable
- We will review your request and respond within 1 business day
- If approved, we will arrange for pickup or provide return instructions
5. Refund Method & Timeline
- Refund Method: Refunds are issued via bank transfer to your account
- Processing Time: Refunds are processed within 3-5 business days after the return is approved
- Shipping Charges: Original shipping charges are non-refundable unless the return is due to our error (damaged/incorrect item)
- Return Shipping: If the return is due to our error, we cover the return shipping cost
6. Order Cancellation
- Before Processing: Free cancellation before the order enters processing
- After Processing: Once preparation has begun, cancellation may incur charges. Please contact us for assistance.