OneWorld Mart ("we," "our," or "us") operates the website https://oneworldmart.kr and the OneWorld Mart mobile application (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.
By using the Service, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
Personal Information
We collect the following personal information when you create an account, place an order, or contact us:
- Name โ Full name provided during registration or checkout
- Email Address โ Used for account identification, order confirmation, and communication
- Phone Number โ Used for delivery coordination and customer support
- Delivery Address โ Shipping address including postal code, city, and detailed address
- Order Information โ Products purchased, order history, payment amounts
- Account Preferences โ Language preference, wishlist items, saved addresses
Device & Usage Information
We automatically collect certain information when you access our Service:
- Device Information โ Device type, operating system, browser type
- IP Address โ For security, analytics, and regional optimization
- Usage Data โ Pages visited, time spent, search queries, products viewed
- Crash Logs โ Anonymous crash reports to improve app stability
2. How We Use Your Information
We use the collected information for the following purposes:
- Order Processing โ To process and fulfill your orders, send order confirmations, and coordinate delivery
- Account Management โ To create and maintain your account, manage your profile, and authenticate logins
- Customer Support โ To respond to your inquiries, resolve issues, and provide assistance
- Service Improvement โ To analyze usage patterns and improve our products, services, and user experience
- Communication โ To send order updates, delivery notifications, and service-related communications
- Security โ To detect and prevent fraudulent activity, unauthorized access, and other harmful behavior
- Legal Compliance โ To comply with applicable laws, regulations, and legal processes
3. Third-Party Services
We share your information with the following third-party service providers who help us operate our Service:
- Firebase (Google) โ Authentication (Google Sign-In), app performance monitoring
- Google Analytics โ Anonymous usage analytics to improve our Service
- Payment Provider โ Bank transfer details are shared directly with our bank; no third-party payment processor stores your card details
- Hosting Provider โ Our Service is hosted on secure servers
- Delivery Service โ Your name, phone number, and address are shared with our delivery partners
- WhatsApp / Kakao Talk โ Used for customer communication; messages are sent via your own device
We do not sell your personal information to third parties.
4. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you with our Service. Specifically:
- Account Data โ Retained until you delete your account or request removal
- Order History โ Retained for legal and tax purposes for the period required by applicable law (typically 5 years)
- Communication Records โ Customer support correspondence retained for up to 1 year
- Analytics Data โ Aggregated, anonymized data may be retained indefinitely
5. Data Security
We implement reasonable security measures to protect your information:
- All data transmitted between your device and our servers is encrypted using HTTPS/SSL
- Passwords are hashed and salted before storage
- Access to personal data is restricted to authorized personnel only
- Regular security reviews are performed on our systems
However, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security.
6. Your Privacy Rights
Depending on your jurisdiction, you may have the following rights:
- Access โ Request a copy of the personal data we hold about you
- Correction โ Request correction of inaccurate or incomplete data
- Deletion โ Request deletion of your account and personal data (subject to legal retention requirements)
- Portability โ Request a machine-readable copy of your data
- Objection โ Object to the processing of your data for certain purposes
- Withdraw Consent โ Withdraw consent at any time where we rely on consent to process your data
To exercise any of these rights, please contact us using the information below.
Account Deletion
You can request account deletion by:
Upon deletion, your account and personal data will be removed within 30 days, except for order records that must be retained for legal/tax purposes.
7. Children's Privacy
Our Service is not directed to children under the age of 13 (or the applicable age in your jurisdiction). We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will take steps to delete it. If you believe we have collected data from a child, please contact us.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your own. Our servers are located in South Korea, and our service providers may store or process data in other jurisdictions. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. Material changes will be communicated via email or through the app.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
Or visit our Contact Us page for more options.