Orders & Payment
Q1. How do I place an order?
A: Browse our products, add items to your cart, proceed to checkout, enter your delivery details, select payment method, and confirm your order.
Q2. What payment methods do you accept?
A: We accept bank transfer (무ν΅μ₯ μ
κΈ) and cash on delivery. After placing a bank transfer order, please send the payment screenshot via WhatsApp or Kakao Talk.
Q3. Do I need to create an account to order?
A: We recommend creating an account to track your orders and save your addresses. However, you can also browse as a guest.
Q4. How do I know my order is confirmed?
A: After placing your order, you will receive a confirmation email. For bank transfers, the order is confirmed after payment verification.
Delivery
Q1. How long does delivery take?
A: Orders are typically delivered within 1-3 business days after confirmation.
Q2. Do you deliver nationwide?
A: Yes, we deliver across all of South Korea including Seoul, Busan, Incheon, and all major cities and provinces.
Q3. Is free shipping available?
A: Yes! Orders over β©70,000 qualify for free delivery. Otherwise, delivery fees start from β©2,000.
Q4. Can I change my delivery address?
A: Yes, please contact us as soon as possible if you need to change your address. We will accommodate if the order has not yet been dispatched.
Q5. What if I'm not home when delivery arrives?
A: The carrier will leave a notice and attempt redelivery. You can also contact us to coordinate.
Returns & Refunds
Q1. What is the return window?
A: You may request a return within 3 days of receiving your order.
Q2. What items can be returned?
A: Damaged items, incorrect items, products with quality issues, or missing items are eligible for return.
Q3. How long do refunds take?
A: Refunds are processed within 3-5 business days after approval via bank transfer.
Q4. How do I request a return?
A: Contact us via phone, email, or WhatsApp/Kakao Talk with your order number and a description of the issue.
Account
Q1. How do I create an account?
A: Open the app, go to Profile, tap "Login / Register", then "Create Account". Fill in your name, email, phone, and password.
Q2. How do I reset my password?
A: On the login screen, tap "Forgot Password?" and enter your email. We will send you a password reset link.
Q3. How do I delete my account?
A: Go to Profile β Delete Account in the app, or visit our Account Deletion page at oneworldmart.kr/account-deletion.php.
Q4. Can I use Google to sign in?
A: Yes! You can sign in or register using your Google account with just one tap.
Products
Q1. Are your products halal?
A: Yes, we offer halal-certified meat and food products. Look for the Halal badge on product pages.
Q2. Do you sell international products?
A: Yes! We carry products from over 10 countries including Pakistan, India, Arab nations, Turkey, and more.
Q3. What if a product I want is out of stock?
A: You can add it to your wishlist and we will notify you when it is back in stock.