This policy explains how and when you can cancel your order at OneWorld Mart.
1. Cancellation Before Processing
You may cancel your order free of charge at any time before it enters the processing stage. To cancel:
- Log in to your account and go to My Orders
- Contact us via phone or email
- Send us a message via WhatsApp or Kakao Talk
2. Cancellation After Processing
Once your order has entered processing (preparation, packing, or dispatch), cancellation may not be possible. If cancellation is necessary, please contact us immediately and we will assess the situation:
- If the order has not yet been handed to the carrier, we may be able to cancel it
- If already dispatched, the order cannot be cancelled; please refer to our Return Policy
3. Refunds for Cancellations
- Cancellations made before processing: Full refund
- Cancellations made after processing begins: Subject to review, may incur a processing fee
- Refunds are processed within 3-5 business days
- Refunds are issued via bank transfer to your account
4. Cancellation by OneWorld Mart
We reserve the right to cancel orders in the following cases:
- Product is out of stock or unavailable
- Payment is not received within the specified timeframe
- Suspected fraudulent activity
- Technical errors in pricing or product information
In such cases, you will be notified and receive a full refund.
5. How to Request a Cancellation