Delivery & Shipping Policy

1. Delivery Coverage

OneWorld Mart delivers to all regions across South Korea. We are based in Gyeonggi-do and ship nationwide.

2. Shipping Fees

3. Delivery Timeframe

• Orders placed before 2:00 PM are processed the same day
• Orders placed after 2:00 PM are processed the next business day
• Estimated delivery: 1-3 business days after processing
• Remote areas may require additional 1-2 days

4. Order Tracking

Once your order is shipped, you will receive a tracking number via email or SMS. You can use this to track your package with our delivery partner.

5. Delivery Attempts

• Our courier will attempt delivery up to 2 times
• If no one is available, package will be left at a safe location or returned
• Please ensure someone is available or provide delivery instructions in your order notes

6. Damaged or Lost Packages

If your package arrives damaged or is lost in transit, please contact us immediately at martoneworld@gmail.com with your order number and photos. We will resolve the issue promptly.

7. Contact Us

📧 martoneworld@gmail.com
📞 +82 10-5814-1199
🕒 Every Day: 8:00 AM - 10:00 PM